Reading your practice's collections performance

Collection percentage measures how effectively your practice is collecting the revenue available after contractual adjustments — the amount you've genuinely earned, not your gross billed charges. A lower-than-expected figure can point to write-offs, denials, or balances that aren't being worked. It's one of the clearest signals of whether your billing process is converting services into cash.

Your AR ratio compares total accounts receivable to your average monthly charges. It gives a quick, size-adjusted sense of whether the money owed to you is reasonable — or whether a larger-than-expected slice of your revenue is sitting unpaid. A high ratio doesn't diagnose the cause on its own, but it tells you where to look.

DSO estimates the average number of days it takes your practice to collect on the services you provide. A faster cycle means more predictable cash flow and less strain on day-to-day operations; a slower one can quietly compound. During your scorecard review, you'll benchmark the actual number against MBC's scorecard to see where you stand.